Choice is a leading UK commercial contractor providing professional services to its agency clients via a service level agreement.  Each individual personal service company (PSC) provides professional services to Choice, via a sub-contractor agreement.  The agency benefits from a single invoice, single payment, and a fully insured supply chain regardless of the number of contractors.

Five years ago, Choice had one resource, based in the UK, responsible for scanning invoices, managing the email box for invoices received electronically, dealing with queries, importing all supplier and customer invoices onto the accounts system, sending remittances for supplier invoices paid, creating and sending out customer invoices, preparing statements for outstanding customer invoices, along with creating the payment file for weekly supplier payments.  The individual was also responsible for daily and weekly bank reconciliations reflecting payments sent and received.

With the business growing, work load became too much for just one resource, who was increasingly being asked to carry out additional work as well as being responsible for sales and purchase ledger.  Hiring of temporary cover for holiday periods or sickness proved costly and on occasion inadequate due to additional training required.

Keen to realise efficiency and cost savings and reduced business risk, Choice wanted to move to an outsourced solution through Horizon Outsourcing.

Choice now provide Horizon Outsourcing’s Mumbai team access, through a dedicated mailbox, to carry out all sales and purchase ledger tasks other than payments which are made by the UK to ensure banking controls continue.  Horizon Outsourcing has been given access to network drives so that relevant invoices, reports, payment files and other financial information can be stored securely, instead of it being shared on email.

The move to Horizon Outsourcing has saved huge amounts of time.  Choice now enjoys a team taking care of its work instead of the risk of reliance on just one team member.  Work is completed on time and accurately.  Set timescales are now in place to further improve efficiencies and realise even greater cost savings to the 41% already achieved.